In customer service roles, the role play interview will deal with customer relationships such as how you handle complaints or enquiries.

In team leader and manager roles, the role play interview will focus on how you manage and motivate other colleagues.

Scenarios typically revolve around a controversy or conflict that you’d be likely to face in the workplace, and will require you to negotiate, reason and use your people skills to get the desired outcome. Then you’ll begin the role play with your interviewer, usually with a second interviewer observing and taking notes. You’ll get 10-20 minutes (sometimes more) to prepare. On the day of your role play exercise, an interviewer or assessor will give you a brief of the scenario you’ll be playing out and your objectives. You can usually expect the interview to last around 30 minutes to an hour. While every role play will vary slightly according to the role, industry and employer, they are known to follow the same general format.

Role play interviews are typically just one step of a broader job selection process or assessment event, which can also include traditional Q&A-style interviews and aptitude tests. Most common in customer-facing and management roles, role play exercises are designed to show employers if you can think on your feet and handle difficult or unexpected situations.Įmployers will assess your performance in the role play exercise to decide whether you’d be a good fit for the job and company. The role play interview is a type of job interview where you act out an imaginary scenario that you’d be likely to face in the role you’re applying for. You can find our recommended role play interview practice exercises here.

3 essential role play interview tips to help you pass.

Examples of real role play interview scenarios.

3 simple ways to prepare for the interview.In this free role play interview guide we will show you: Keep reading to learn everything you’ll need to know to make a great impression and ace any type of role play exercise. Role Play Interview: The Ultimate Preparation Guideīeen invited to a role play interview? Congratulations! That means you’re one step closer to getting the job you want.

Anger management role play scripts