You can also drag and drop files to transfer. Select one or more files or directories and then click the appropriate button to upload the files to the remote system orĭownload to your local system. Note that deleting a file or folder permanently deletes it. Refresh your view of the selected file system.ĭelete a directory or file. Go up a directory in the selected file system. Stop access to the remote device’s file system when it is no longer needed.

Right clicking on a file brings up a context sensitive menu from where you can, among other things, create a new directory rename, open, or delete the file or download it directly to your machine. Transfer files by using the upload and download buttons or by dragging and dropping files. File system access may also be restricted to certain paths on the remote or local system, thereby enforcing that uploads or downloads occur only in certain directories. Newer versions of the Android OS restrict access to some file paths.ĭepending upon the permissions your administrator has set for your account, you may be allowed only to upload files to the remote system or to download files to your local computer. You do not require full control of the customer’s device in order to transfer files. Select Support+ to enable file transfer.ĭuring a session, representatives with appropriate privileges can transfer files and directories to and from the remote device, with read privileges for the Android file system and read/write privileges on the SD card. If both clients are installed, users must select Support or Support+ when using a link to enter the support portal. However, devices can have both clients installed.

The Support+ Client includes all the features of the Support Client. This is available by logging into the BeyondTrust Customer Portal. For Android 11 and later, file transfer is available only with the BeyondTrust Support+ Client app.

Android manager overwrite files